We will gladly accept packaged, unworn, non-customized items for 30 days from the original purchase date. After 30 days, your items may be returnable with a 15% restocking fee - please call us to verify. Large equipment items generally ship directly from the manufacturer, so please contact us for information on returning these items.
For other UPS-shippable items, send them back to: TEAM WAREHOUSE 9434 KATY FREEWAY SUITE 210 HOUSTON, TX 77055 ATTN: RETURNS
Please include a copy of your packing list or invoice so we know who to credit.
If you are exchanging for a different size or color, we'll be happy to ship the replacements back to you at no charge - just include a note letting us know what you need in exchange and send your package to the same address, but attn: EXCHANGE.
If you want a different item or style, please contact us for instructions.
Sorry, we do not accept purchase orders. If you can't pay online with a credit card, you can, however, send a check by mail. To do this, just print out the Printable Order Form (there's a link at the bottom of this page), write up your order and mail the completed form along with your check. We'll process your order when we receive your check.
If you have any questions, please call us on the Internet Sales Phone number you see below.
When you placed your order you should have received a confirmation e-mail. That e-mail will contain a link to get the most up-to-date status for your order, including any tracking information. If you do not see this e-mail, check your junk mail folder (especially on hotmail & yahoo). If you've already done this and you still don't see it, contact us by phone or e-mail and we can resend it.
Most of our items ship by Ground Shipping by default. With Ground shipping, you will receive your order within 10 calendar days. Sometimes ground shipping will get your order to you faster than 10 days, but we can't guarantee that. Many of our items are available to be shipped via expedited shipping - if this option does not display at checkout, call us at 877-296-8326 and we will work with you to get your items to you as quickly as possible.
Some large equipment items may ship directly from the manufacturer via Motor Freight and can take longer to ship. If you have a concern about getting your equipment in time for an event, give us a call.
We charge sales tax only on orders going to Texas. If you are in Texas and are exempt from sales tax, you will need to send your order in by fax, mail or phone. We will also need a signed Texas Sales Tax Exemption form on file. You can fax this to us at 832-553-3067.
Internet Sales Phone: 877-239-5550 - Fax: 832-553-3067
